Question 1

What is a refurbished device?

Accepted Answer

A refurbished device is a pre-owned electronic item that has been inspected, cleaned, and restored to full working condition. These devices may have been returned by customers, used as display models, or had minor defects that have been repaired.

Question 2

Are refurbished devices reliable?

Accepted Answer

Yes, refurbished devices from CellMarkt are thoroughly tested and restored to meet our high-quality standards. They come with a warranty and are often just as reliable as new devices.

Question 3

What warranty do you offer on refurbished products?

Accepted Answer

We offer a 2 Year warranty on all refurbished devices. Terms can be found in our warranty policy.

Question 4

How do I track my order?

Accepted Answer

Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package on the carrier's website.

Question 5

What is your return policy?

Accepted Answer

We offer a 90-day return policy on most items. Products must be returned in their original condition with all accessories. Please visit our Return Policy page for more detailed information.

Question 6

Do you ship internationally?

Accepted Answer

No, we do not ship internationally.

Question 7

How do I contact customer support?

Accepted Answer

You can reach our customer support team by email at support@cellmarkt.com, or by phone - 914-343-8584

Question 8

Can I trade in my old device?

Accepted Answer

Yes, we offer a trade-in program for eligible devices. Contact us at support@cellmarkt.com to start a trade in.

Frequently Asked Questions