Return Policy

⏱ Return Window

• You may return items within 90 days of receiving your order.
• Returns after 90 days will not be accepted — please contact the manufacturer directly.

✅ Eligible Returns

We accept returns for:

• Exchange or replacement
• Refund (if the item arrives damaged or is dead on arrival)

❌ Not Eligible

We do not accept returns for:

• Products returned in unsellable condition due to misuse
• Missing parts or damaged packaging
• Products locked to iCloud/Google accounts

Restocking Fee

Returns not due to defect or our error are subject to a 10–20% restocking fee.

Examples:

• Buyer changes mind
• Ordered the wrong item

Return Shipping

• If the return is due to our error or product defect: CellMarkt covers return shipping.
• If return is for any other reason: Buyer is responsible for shipping the item back and must include a tracking number.

International Orders

• If you use a forwarding company, have them check all items before shipping overseas.
• Once the package leaves the USA, we are not responsible for return shipping.

Product Condition Requirements

Returned items must include:

• All original packaging and materials
• Accessories, manuals, inserts, and blank warranty cards
• No labels or writing on manufacturer packaging

Start a Return

1. Email: support@cellmarkt.com
2. Include your Order Number and reason for return
3. Upon approval, we'll send you a Return Authorization Number (RA#) and instructions
4. Returns without an RA# will be refused

RA#s are valid for 90 days. All returns are subject to inspection before a refund or replacement is issued.

Return Address

Processing Time

• Allow up to 8 business days after we receive the return for processing
• You'll receive an email confirmation once complete

⚠ Additional Notes

• TVs are not returnable and must be serviced under manufacturer warranty
• Use a tracked and insured shipping method for all returns
• Replacements are only shipped to the original delivery address
• Keep your packaging for at least 90 days